Live Support

Live Support for both Clients and Partners

Our live support team is dedicated to helping the service providers with any questions and issues while they are on a job, as well as all clients using our app to get things done. You can access live support by clicking on the support tab in the Anvex app for clients or service providers.

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Sign up to be a service provider

FAQ's

What do I need to start work as a service provider?

  • Proof of your right to work self-employed in the UK
  • Smartphone with iOS 12 / Android 6 or above
  • Agree to undertake a DBS check
  • At least 18 years old
  • A UK bank account
  • Consent to an ID check

In what areas of London is the Anvex app operational?

The operational areas include zones 1-3 from West to Central London only. Whenever you are in this area you can accept On-Demand Jobs. You can accept Scheduled Jobs when you are not in this area but all scheduled jobs will be within this radius.

We are expecting to be available across all London zones in the near future.

How can I start the onboarding process?

  • Download the Anvex Go app from the App Store or Google Play
  • Once downloaded, sign up with your email to access the onboarding questionnaire and upload the required documents
  • Upon successful completion of the onboarding process, just add your banking details including bank name, account number and sort code
  • Go online and accept on-demand or scheduled jobs

What insurance cover is required?

To work with Anvex with a car or motorized vehicle, you will need 'Hire & Reward' and 'Social, Domestic & Pleasure'.

Hire & Reward (H&R)

This insurance allows you to legally deliver anyone else's goods to people in exchange for payment. You will need to have:

  • Hire & Reward insurance, or
  • Fast food delivery insurance, or
  • Carriage of goods, including food, for hire, and reward insurance.

Social, Domestic & Pleasure (SD&P)

This is standard insurance that you should have on any motorized vehicle that will cover everyday use!

Keeping safe during COVID-19

All service providers must maintain social distancing in the workplace, especially when visiting clients’ homes in order to keep everyone safe. The required compliance with UK regulation and safety measures will apply at all times for all service providers. This includes sanitizing, covering the face, avoiding to share items and avoiding contact if possible by staying at a safe distance.